Q: What is MagnaCare?
A: MagnaCare is Securitron's U.S. and Canada Lifetime Product Replacement Warranty program that provides free product replacement overnight, for any reason, no questions asked.
Q: What Products are Covered?
A: MagnaCare coverage applies to all standard Securitron branded and manufactured products.
Q: What if the failure is my fault?
A: No Problem. MagnaCare coverage replaces any product for any reason!
Q: In the event of a problem, what do i do?
A: Contact Securitron directly at 1-800-MAGLOCK, obtain an authorization number, then ship the product at your expense to Securitron. Once the product is recieved, we'll ship a free replacement by next day air at no charge.
Q: What if I can't wait to send the bad product back first?
A: We'll be happy to ship the replacement in advance by next day air and bill your account or credit card. Once we recieve the problem product, we'll issue full credit including outbound shipping charges.
Q: Does MagnaCare apply to older products?
A: MagnaCare coverage is retroactive to January 1, 1999. Products purchased prior to that do date are covered by the warranty issued with the product.