Securitron Warranty Policy

In 1999 Securitron introduced the first no-fault, no questions asked warranty to the industry, MagnaCare®. We believe that the best products in the industry should be supported by our commitment to deliver the highest quality products and services. Securitron is proud to now extend the most comprehensive no-fault, no questions asked warranty coverage to all of our products and solutions. This is our expectation and commitment to you – our valued customer.

MagnaCare Warranty Duration:

  • Lifetime Condition: Any reason, including, but not limited to, installation error, vandalism or force majeure. 
  • Replacement: Replacement product or equivalent shipped at Securitron expense via next day air freight in most cases.
  • Products Covered: Electromagnetic and Specialty Locks, Power Supplies (excluding BPSS) and Power Transfers, Push Buttons, Keypads, Keyswitches and Egress Devices

SecuriCare 3-year Warranty:

  • Duration: Three years from date of shipment
  • Condition: Any reason, including but not limited to, installation error, vandalism or force majeure
  • Replacement: Replacement product or equivalent shipped at Securitron’s expense via next day air freight in most cases.
  • Products Covered: R100 Aperio® Wireless Products, BPSS Solar Power Supplies, GL1, Accessories

Check your individual product to determine warranty coverage. Batteries and consumables are not covered by Securitron Warranty programs. Replacement products, at Securitron’s sole option, may be the identical item or a unit which serves as a functional replacement. If the customer has an account with Securitron or a valid credit card, the customer may order an advance replacement product, whereby Securitron will charge the customer’s account for the price of the product plus next day air freight, and will credit back to the customer the full amount of the charge, including outbound freight, upon Securitron’s receipt of the original product from the customer. Securitron’s sole and exclusive liability, and customer’s sole remedy, is limited to the replacement of the Securitron product when delivered to Securitron’s facility (freight and insurance charges prepaid by customer).